Account Recovery: Unable to Reset Password for Existing Jotform Account

Hello

I had a JotForm account to this email or belong@sussex.ac.uk but lost password doesn't work. Is there a way of retrieving this account? As I have my forms on it.

Thank and best

Shona Luton

Hi Shona, we can’t directly retrieve accounts from here, but you can try resetting your Jotform password using your email address.

If you’re not logged in, please:

• Go to the Jotform Login page.
• Click Forgot Password.
• Enter your email address or username, then click Send Reset Instructions.
• Check your email inbox (and spam/junk) for the reset email.
• Click Reset Password in that email.
• Enter a new password, then click Create a New Password.

If you manage to log in and want to change the password again later:

• Go to your Workspace page.
• Click your Avatar in the top-right corner, then click your name.
• Under the Account tab, click Reset Password and follow the email instructions.

If the reset email doesn’t arrive for either of the addresses you mentioned, let me know which one you believe is correct and whether you remember your Jotform username, and I can guide you on next steps.