Form Submissions Download: Missing Data in Excel Export After March 20th

Hello

I created a form and I download the respected signups weekly. We end it around march 20th, now when I try to download the submissions now it only populates this:

Before it would populate Student name, grade, serial number, parents name, their phone and email. I do not think I messed with any settings or certainly did not mean to.

Is there someone that can help get this changed back. The bottom image shows the last download I did and what it populated via excel.

Thank you!

Hi Jesse,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From what you described and the images you shared, it seems that when you download your form submissions now, the exported file only shows limited fields such as "Signed Document," "Terms and Conditions," "Date Signed," and some signature fields, but it no longer includes key fields like Student Name, Grade, Serial Number, Parent's Name, Phone, and Email as it used to.

This issue usually happens if the form's submission view or the download settings have changed, or if the fields are not properly mapped or included in the export. Here’s how you can check and fix this:

1. Verify the fields in Jotform Tables: Go to your form's submissions in Jotform Tables and check if all the expected fields (Student Name, Grade, Serial Number, etc.) are visible there. If they are missing in the table view, it means the data might not have been collected or saved properly.
2. Check your download settings: When downloading submissions, make sure you select "Download All" or the correct entries and choose the desired file format (Excel, CSV) that includes all fields. Sometimes filters or partial downloads can limit the fields shown.
3. Confirm field visibility and unique names: In the Form Builder, verify that the fields you want to export have not been hidden or deleted. Also, check their unique names and IDs to ensure they are correctly set.

If the problem persists, it might help to try downloading the submissions from Jotform Inbox or Jotform Tables directly, where you can select and export all entries with all fields.

Let me know if you want detailed steps on any of these points or if you notice anything unusual in your form or submissions.

Give it a try and let us know how it goes.