Account Verification: Unable to Complete Verification Process

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    Ann Shrader
    Asked on April 21, 2026 at 9:32 AM

    I keep trying to verify myself please help

  • Profile Image
    Podo: Support Specialist
    Replied on April 21, 2026 at 9:32 AM

    Hi Ann,

    Thanks for using Jotform. Verifying your identity allows you to collect personally identifiable information (PII) while staying compliant with our Terms of Use. Here9s how to do it:

    1. On your Workspace page, click on your Profile Picture/Avatar from the top-right side of the page.

    2. In the menu on the right side of the page, click on Settings.

    Accessing User Verification Form Screenshot 10

    3. Under the Data tab on the left side of the page, in the Identity Verification section, click on Verify Now.

    Identity Verification Section Screenshot 21

    Then, you9ll see a pop-up window with the User Verification Form.

    User Verification Form Example Screenshot 32

    Once you fill out the requested information and submit the form, our team will review your submissions and reach out to you with updates. For more information on the Know Your Customer (KYC) process, you can check out our Privacy and Security pages.

    Reach out again if there9s anything else we can help you with.

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