Not receiving my forms and cannot change my password

Hi,

I have run tests on my jotform, it says I am receiving it but I am not. I can't seem to reset my password either, I'm just not receiving any emails from jot form to deannashm@yahoo.com.

My form is on my website at https://www.deannarashell.com/contact

I have a feeling I have been missing messages, can you please help me solve this asap?

Thank you

I’ve made a few changes to help resolve the problem. Your email address was on our bounce list due to a permanent deferral from Yahoo's mail server. I've removed it from the bounce list, so future emails should be delivered. To avoid such issues, please ensure your email provider is not blocking Jotform's sending IPs. If problems persist, you might consider using an alternative email address or contacting Yahoo support for further assistance. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

i can't get into my account at all so I can check anything

No worries, we can still help even if you can’t log in right now.

Since you’re not receiving the password reset emails and can’t access your account, please fill out the recovery form on this page so our team can verify your ownership and help restore access: Recover Your Jotform Account.

Once you submit that, our account team will follow up via email — if you have an alternate email address you can reliably receive mail at, I recommend mentioning it in the form as well. Let me know once you’ve submitted it or if you’re unsure what to enter anywhere on that form, and I can guide you step by step.