Email Notification: Delivery Failures and Missing Timely Alerts

Why do the emails deliveries fail? this happened yester as well.

How do I know I am not missing out on forms submitted because I do not get the email notifications on time ?

Email delivery can fail for several reasons like bouncing, spam filtering, or incorrect recipient settings, but we can check exactly what’s happening on your account.

To start, could you please share the email address where you’re supposed to receive the notification emails? After that, I’ll walk you through checking if it’s on the bounce list and how to make sure you’re not missing any submissions.

nathukorala@silvanaust.com and debtors@silvanaust.com

Thanks for sharing those addresses. To make sure you’re not missing any form submissions, you can both monitor submissions directly in Jotform and troubleshoot the email delivery.

Here’s what I recommend:

• First, always check submissions directly in your account so you don’t rely only on email:

  • Log in to your Jotform account.
  • Go to My Forms.
  • Select your form and click Submissions (or Inbox / Tables) to see every entry, regardless of email status.

• Then, check for email bouncing issues and prevent them:

  • Make sure your recipient emails are not on any bounce list and that your email provider isn’t blocking or filtering Jotform emails.
  • Follow the steps in this guide to reduce bouncing and delivery problems: How to Prevent Email Bouncing Issues.

• For more reliable delivery, you can send emails through your own SMTP server:

  • This lets your notification emails come from your own domain, which usually improves deliverability.
  • You can set that up by following: How to Set Up a Custom Sender Email with SMTP.

If you tell me which specific form is affected, I can guide you step-by-step on checking its notification settings and recipients for those two email addresses.

step 1- Silvan Account Application Form. Approval email failed to sent to nathukorala@silvanaust.com

Hi Silvan_Debtors,

Thanks for using Jotform. If you let me know which specific form is affected by sharing your form link url, I can guide you step-by-step on checking its notification settings and recipients for those two email addresses.

You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.