I have recently been charged $408 for a subscription that I have no knowledge about. We don't actually even use Jotform. Details are Invoice # INV-463

Hi

I have recently been charged $408 for a subscription that I have no knowledge about. We don't actually even use Jotform. Details are Invoice # INV-46375752591-1776395047.

Can you please have this amount reimbursed and out company removed from the subscription. Thanks.

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the charge of $408 for a subscription you have no knowledge about, you can check and manage your invoices and subscription details by going to your account's Billing/Upgrade page. There, you can review your invoices, download them, and keep track of your subscription cycle and payments.

Here’s how to check and download your invoices:

1. Open the Billing/Upgrade page and go to the Invoices section.
2. Select the download icon next to the invoice you want to save.

If you want to update or edit your billing information, you can do so on the same Billing/Upgrade page under Billing Information. This is useful if you are placing orders on behalf of a company and want to enter VAT identification or other details.

Since you mentioned you do not use Jotform and want the subscription removed and the amount reimbursed, I don't have the capability to process refunds or cancel subscriptions directly. Our support team will handle your request regarding reimbursement and removal from the subscription.

Once we hear back from you, we'll be able to move forward with a solution.

Give it a try and let us know how it goes.

Hi Allan,

I am forwarding your ticket to our billing team. We will get back to you when we have an update.

Hi Allan,

Thank you for your patience. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if you have any other questions.