change the email of this account

I’d like to change the email of this account right now. What can I do?

Would it be possible for you to remove Staff@canabangka.com

from your server immediately so I can use it for this account?

Hi Team,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To change the email address associated with your Jotform account, you can follow these steps:

1. Go to your Workspace page and click on your Profile Picture/Avatar at the top-right side of the screen.
2. Click on your name in the menu to open your Account Page in a new browser tab.
3. Click Edit next to your current email address.
4. Enter your new email address and click Save.

If your account has the "Require Verification to Change Email" setting enabled, you will need to enter an authentication code sent to your current email address to confirm the change. Then, you will receive a verification email at your new email address. Once verified, your email change will be complete.

Note: Each Jotform account can only be associated with a single unique email address. You cannot use the same email address for multiple accounts.

Regarding your request to remove the email Staff@canabangka.com from our server so you can use it for this account, I am unable to perform such actions. You will need to ensure that the email is not currently associated with another Jotform account before you can use it for this one.

Give it a try and let us know how it goes.

This email Staff@canabangka.com was used before and I already deleted that account. I don’t want to wait 30 days

Can you remove it from your system so I can use it now?

Hi Team,

I understand your urgency to use the email Staff@canabangka.com immediately after deleting the previous account. However, Jotform has a policy that requires a 30-day waiting period before an email address from a deleted account can be reused for another account.

Unfortunately, I am unable to remove or bypass this waiting period for you. This is a system restriction to ensure account security and proper email management.

Thank you for your understanding.

Let us know if you have any other questions.

can I talk to a support agent?

Hi Team,

One of our Support Team members will take it from here to follow up shortly.

Hi CANABANGKA_Team,

Since the related account is already deleted and doesn't have any assets, I have purged it. You should be able to use that email on other accounts.

Reach out again if you have any other questions.

It’s still not working I already tried changing it but it still says that this email is already associated with an account

Got it working now sorry pal👍