Account Downgrade: Forms Unavailable Despite Active Payment Through April 23

My forms are unavailable/not found after downgrading our account. Account is paid through Apr 23

Hi Katie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

When you downgrade your account, some features and form availability may be affected depending on the plan limits. If your forms are unavailable or not found after downgrading, it could be related to plan restrictions or form status changes.

Let me show you how to check and possibly resolve this:

1. Log in to your Jotform account and go to My Forms.
2. Check the status of your forms to see if they are disabled or archived. Disabled forms will not be accessible.
3. Enable any disabled forms by opening the form in Form Builder, then go to Settings > Form Settings, and under Form Status, change it from Disabled to Enabled.

If your forms are missing due to plan limits, such as form count or submission limits, you may need to manage your forms accordingly or consider upgrading your plan again.

Give it a try and let us know how it goes.

Hi Katie,

I checked your account and saw that it's currently active and it's on the Bronze yearly plan. Can you send me the link to your form so I can take a look for you?

Once we hear back from you, we'll be able to help you with this.