April Reset Did Not Happen

Good Morning,

We had our first submission on or around March 20th. When I went to look to see if our submission usage reset it is saying we are 90 out of 100 submissions with a reset date of May 20th. We used the 90 submissions between March 20th and April 19th and do not have any submissions as of yet for this new cycle (April 20th-May 20th).

If you could please help me get the usage reset for April, that would be great. Below are screenshots of what I see, our monthly usage reset date and submissions as well as the first submission that was not deleted.

Thank you!

Hi Zana,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your submission usage, it appears that your account had previously nearly reached its monthly submission limit. The limits have now been recalculated, and there are currently no exceeded limits. Refreshing the page should update the usage display accordingly.

Here is a summary of your current account usage compared to your limits:

Give it a try and let us know how it goes.

Awesome! Thank you

Hi Zana,

I'm glad I could help. If you have any more questions or need further assistance with your Jotform account or submissions, feel free to ask.

Let us know if you have any other questions.