Form Submission Issue: Completed forms not received from iPad users

Hi

We have someone who has completed one of our forms three times and it is not coming through. Is there a reason it may be blocked. They are completing the form using their iPad and hitting submit, however, it never comes in. Can someone check if this person is being blocked?

Email address from person submitting is page.sherri@gmail.com

Name is Sherri Page

Form they are completing is our ADOPTION/FOSTER APPLICATION FORM https://form.jotform.com/232113525201135

Thank you for your help. I don't know what else to tell this applicant as we need a form submitted.

Justine Zavaglia

Hi Justine,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue with the ADOPTION/FOSTER APPLICATION FORM submissions not coming through from the user on an iPad, there are a few points to consider:

• Sometimes, form submissions may not be received if the user is filling out the form offline or if there is an internet connectivity issue during submission.
• If the user is using the Jotform Mobile Forms app, offline submissions are saved locally and will sync once the device is back online.
• Some form elements or widgets require an internet connection to work properly, and the app will show a warning if the form cannot be completed offline.
• It is also important to check if email notifications are being blocked or landing in spam. Whitelisting Jotform IP addresses and domains can help prevent this.
• There is no direct indication from the information available that the user or their submissions are being blocked by Jotform.

Let me help you with some steps to troubleshoot:

1. Confirm the user has a stable internet connection when submitting the form.
2. If using Jotform Mobile Forms app, ensure the form is enabled for offline use and that the device syncs submissions when online.
3. Check your form's Inbox or Tables to see if the submissions are received but notifications are not sent.
4. Whitelist Jotform's email addresses and IP ranges in your email system to avoid emails being blocked or marked as spam.

If after these checks the issue persists, please provide any error messages the user sees or screenshots of the submission process on the iPad for further investigation.

Give it a try and let us know how it goes.

Hi Justine,

I checked the email address you mentioned, and it doesn’t appear on the bounce list. I can also confirm that other submissions were successfully received and all emails were sent correctly.

Can you check if this submission, on the submission list? You can View Your Form Submissions from your Jotform Submissions Table in just a few easy steps. Let me show you how:

1. On your Workspace page, check the box next to the form you want to view submissions for.
2. Then, in the menu on the upper-left side of the page, click on Submissions to see all the submissions for that form in your Tables.

As soon as we hear back from you, we can work on getting you a solution for this.