Password Reset: Reset password email not received

Its not sending my reset password to my email

Let’s sort that out. What is the email address or username you use to log in to Jotform?

Dustinbrown2279@gmail.com

Hi Dustinbrown2279,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I found information related to email delivery, but it does not include specific steps for a password reset email not being sent to your inbox.

I don't know this information and our support team will handle your request.

Give it a try and let us know how it goes.

Hi Dustin,

The email logs show the password reset emails are sent to your email account. Have you tried checking the spam and junk folders? In addition, you can prevent important emails from being marked as spam or blocked by your email provider by adding Jotform’s IP addresses and domains to your email whitelist. This helps maintain reliable communication, ensuring that notifications from submissions and other form activities reach your inbox.

Jotform Default Email List

• noreply@formresponse.com
• noreply@jotform.com
• returns@jotform.com
• noreply@jotmail.com

Jotform IP List

• 152.160.0.0/16
• 23.251.253.0/26
• 209.127.149.0/24
• 152.232.87.0/24
• 212.47.85.0/24

Jotform Sender Domain List

• *.smtp-out.amazonses.com
• amazonses.com
• email.amazonses.com
• formresponse.com
• jotform.com
• jotform.net
• jotform.us
• jotmails.com
• jotservers.com
• s3.amazonaws.com

Let us know if you have any other questions.