Email Notification: Failed to Send

Email Notification failed

Hi Accounts,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If your email notification is failing, here are the main things to check:

1. Check the recipient email in Form Builder under Settings and then Emails.
2. Check your spam or junk folder for the notification email.
3. Check the bounce list in Account Settings to make sure the email address is not listed there.
4. Whitelist Jotform with your email provider if needed.
5. Review your email logs in My Account to see the email history.

The knowledge base also says that if you used a test submission, notification emails are sent to your account email address by default. For live submissions, the notification email goes to the recipient email set in the form settings.

If the notification email is not showing the questions and answers, removing it and adding it back usually fixes the issue.

1. Click Settings in Form Builder.
2. Click Emails.
3. Delete the Notification Email.
4. Add a new Notification Email and save it.

Give it a try and let us know how it goes.

Still not working

Hi Accounts,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

When can I expect team member to reach ou t?

Hi Silvan_Debtors,

I checked the email logs of the email address, nathukorala@silvanaust.com. It shows that there are Workfow Approval emails that were successfully sent. The remaining ones show as Waiting. This form email status shows if there is traffic in email deliveries. That can be caused by unstable internet connections. In addition, you can add an SMTP on your Jotform account settings.

Adding one helps resolve email delivery issues. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:

And here’s how it looks in Workflow Builder:

Give it a try and let us know if you need any help.