Stripe Integration: Error 502/Request failed when choosing Sell Subscription as payment type

I am experiencing an issue with the Stripe subscriptions integration. When I choose to sell subscriptions, it says "request failed" and shows an error 502. I have tried testing it multiple times, but the problem persists. I am unsure if the Stripe subscriptions integration has changed recently, which might be causing this issue. I need help resolving this error so that I can successfully sell subscriptions.

Hi Callum,

Thanks for reaching out to us for help. I checked your form 251201801325441 and looks like you've managed to fix the issue. It shows that you've successfully connected Stripe Integration. Can you confirm if you still need help with this? If you're getting an issue when user submits the form, you can provide us with more details so we can check it. If it's happening on a different form, you can share with us the form URL.

Let us know if there's anything else we can help you with .

Hi no, the issue is not fixed unfortuantely

Here is a link to th elive form with the required prefilled info- and here is the error we get every time.

https://form.jotform.com/251201801325441?selectedSuburb=Anula&selectedState=NT

Hi Callum,

I accessed the prefilled form, and it loads on my end. You can refer to the screenshot below:

Can you try to use other browsers or incognito? This'll help our investigation to figure out what's causing the issue. In addition, I cleared the caches of your forms.

Let us know if you have any other questions.

Yes thanks the issue isnt the form does not load, It's that the stripe integration is broken. When you continue on it does not go to a stripe checkout as needed/as previously it did

Hi Callum,

We appreciate the additional details on how we can replicate the issue. I've cloned your form using the URL parameters to prefill the form elements. I was able to replicate the issue. So, this issue has been escalated to our developers to investigate. We'll reach out as soon as we receive an update from the team.

Thanks Kris!

Hi,

We are sorry for the issue you experienced.

The issue is fixed.

Thank you for reporting the issue and your collaboration.