Payment Receipts: Missing Payment Information Field in Form Submissions

Hi. For some reason all the receipts I'm getting for this particular form are not showing the payment information field.

https://pci.jotform.com/form/31075522477959

Hi hlmink,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If the receipt is missing payment information, please check whether the submission is showing under Incomplete Payments in Jotform Tables. For payment forms, incomplete or declined payments can be stored there, and you can review them from the form’s submissions area.

Here’s how to do it:

1. Go to your Workspace page and make sure only Forms are shown.
2. Open the form, then click Submissions.
3. Click the Three Dots icon next to the main tab and select Incomplete Payments.
4. Hover over the submission and click View Details.
5. Choose Complete if the payment was already received and you want it added to the main submission table.

If you want to generate a receipt for a payment form, you can also add a Product List field in Form Builder, then go to the Invoice tab and turn Enable Invoice on.

Give it a try and let us know how it goes.

Not working

Hi hlmink,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

I'm talking about the forms that are being processed successfully with payments but it's not showing up on the receipt

Hi hlmink,

Are you referring to the Notification or Autoresponder email on your form? As I've checked, the Product List field is not included in them, but you can manually add it. Here’s a quick how-to:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Select Emails, hover your mouse over your Autoresponder or Notification, and click on the Pencil icon to edit.

3. Under the Content tab, click on Form Fields at the top, add My Products by clicking it and click on Save Email.

If that’s not quite what you’re looking for, can you share a bit more info so I can help you better? If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.