Account Login: Why Jotform Requests Verification Code for Some Users but Not Others

Why does jotform keeps asking for a code to login from one person and not the other? I account was under solimoham@hotmail.com when my colleague tried to login it asked for a code that was sent to my email. Although another person logged in without asking for a code. My colleague thinks that I blocked him. Please explain why. I had to change the email of the account.

Hi MLS,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Jotform accounts on standard plans are single-user accounts, and sharing login credentials with other people is not allowed. If one person is signing in with the account, Jotform may send a verification code to the account email address to confirm access.

Based on the information available, Jotform also states that each account can only be associated with one email address. If you changed the account email, verification may be required during that process as well.

What this means for your situation:

• The code being sent to your email does not by itself mean your colleague was blocked.
• Different sign-in attempts can be handled differently by the account security checks.
• If multiple people need access, Jotform recommends using collaborators for form access instead of sharing login details.

Here’s how to do it:

1. Use the account owner login only for the main account access.
2. Add your colleague as a collaborator if they need access to forms and submission data.
3. Check your account email and password settings if you recently changed the email address.

If you want, I can also help explain the difference between account login access and collaborator access in Jotform.

Reach out again if you need any other help.

I don't understand why one person is asked for a code and the other doesn't?

Hi MLS,

Jotform’s knowledge base says the verification code appears when the system detects a login from multiple devices or locations. It also says standard plans are individual, single-user plans, so only one login session can exist at a time.

That is why one person may be asked for a code while another is not. The login attempt can be treated differently depending on the device, location, or active session already in use.

It also says the code requirement cannot be removed. If you access the account from another IP address, you should log out of Jotform before logging in from the other site.

If multiple users need access, Jotform says you can check out Jotform Enterprise for multiple users.

Reach out again if you need any other help.

But today 2 people logged in at same time and no code was required

Hi MLS,

Jotform’s knowledge base says the verification code appears when the system detects an account being logged in from multiple devices or locations. It also says standard plans are individual, single-user plans, so only one login session can exist at a time.

That means two people may sometimes appear to log in without a code, but the account is still treated as a single-user account. The code prompt can happen on one sign-in attempt and not another depending on how the system evaluates that login.

It also says that if you need an account that allows multiple users, you can check out Jotform Enterprise.

Reach out again if you need any other help.

So asking for a code is random? can happen anytime ?

Hi MLS,

The verification code is not described as random. Jotform’s knowledge base says it appears when the system detects a login from multiple devices or locations.

It also says standard plans are individual, single-user plans, so only one login session can exist at a time. That means the code can appear on some sign-in attempts and not on others, depending on how the login is evaluated.

If you need an account that allows multiple users, Jotform says you can check out Jotform Enterprise.

Reach out again if you need any other help.