Cannot access my account reliably

More than not when I login or try to I get n error code saying too many requests. I do not have this issue on my mobile app only on my laptop. Doesn’t matter what browser I use. I pay way too much to not be able to use the product reliably.

Hi,

As I checked, you appear to be logged in. There seems to be no issue with accessing your account. If you have any other questions, let me know.

Let us know if you have any other questions.

I can login on my mobile app but not from my laptop

Hi Angela,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Here’s how to do it:

1. Check whether the same account is open on another device or browser session.
2. Log out from any other active session before trying again on your laptop.
3. Keep in mind that our standard plans are single-user plans, so only one login session can exist at a time.

If you need an account for multiple users, Jotform Enterprise supports your entire team and gives you full control and visibility over member actions for IT audit purposes.

Give it a try and let us know how it goes.