Chatbot AI is not answering questions correctly despite multiple web links provided

I am experiencing an issue where the chatbot AI is not answering any questions I ask it correctly. I have input multiple web links, but it still provides incorrect information when asked. I need to speak to someone in customer service because the chatbot AI is not doing anything I need it to do.

Hi OfficeOffice369,

Thanks for reaching out to Jotform Support. Can you send me your AI Agent link? In order to thoroughly troubleshoot the issue you're having, we'd like to clone your AI agent along with its knowledge base. Once we replicate that environment, we can more accurately identify the issue and work on a solution.

Rest assured that all data will be handled securely and used only for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all its cloned data will be deleted. Would you agree to give us permission to go ahead with this? If you have any questions or concerns, we’ll happily answer them for you.

As soon as we hear back from you, we can move forward with a solution.