App Builder Elements Duplicated

My Jotform App “AiArthritis Volunteer Hub” has become unusable.

Here’s what happened:

• While editing the app, the builder stopped responding and the browser froze.
• After several minutes, I refreshed. The app eventually loaded, but every element on the page was tripplicated.
• I refreshed again, and everything is now duplicated.

Can you please restore a stable previous version of the app?

Hi AiArthritis_Team,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I don’t have information in the knowledge base about restoring a stable previous version of a Jotform App after the builder froze and the page elements became duplicated.

The knowledge base does include these related App actions:

• Recover deleted Jotform Apps from Trash in My Workspace.
• Add new elements in Jotform Apps from App Builder using Add Element.

If you want, you can share a screenshot of what you see in App Builder, and I can check whether there is any documented App recovery step that matches this issue.

Reach out again if you need any other help.

That is not helpful.

The content is now quadruplicated. Please escalate to human support.

Hi AiArthritis_Team,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi AiArthritis_Team,

I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Let us know if there’s anything else we can help you with. 

I ended up removing the duplicate content manually. I fixed a cloned copy of the app so I could leave the original intact in case development wanted to investigate.

Hi AiArthritis_Team,

Thanks for letting us know. No worries, this case was already escalated. Our developers will look into it and get back to you for any updates.