eSign Forms: Prevent Email Notifications to All Parties When Document is Declined

If someone declines to sign a document, it looks like that is sent to all parties. Is there a way to set up a esign form to not email all parties when something is declined?

Hi Talent,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Yes, you can control Sign document notification preferences in Sign Builder.

Here’s how to do it:

1. Go to My Workspace, click Filter, click Clear all, and select Sign Documents.
2. Hover over the document and click Edit.
3. Open Settings at the top of Sign Builder.
4. Under General Settings, find Notification Preferences.
5. Choose which email notifications you want to receive, including A signer declines to sign.

If you are using a signature field in your form, you can also disable Sign Automation:

1. Open Form Builder.
2. Click Settings.
3. Select Sign from the left menu.
4. Disable Sign Automation.

Give it a try and let us know how it goes.

This does not answer my question - we have multiple signers on a document. Can you make it so that the declining to sign notification does not go to all parties not which ones we will receive.

Hi DevelopmentTalent,

Jotform Sign automatically notifies all parties when a document is declined to maintain transparency and legal compliance. At this time, there’s no setting to turn off decline notifications for all recipients.

If you’d prefer to control who gets notified, you can use a standard form with a signature field and share it via Direct Link. This approach lets you customize the notification flow instead of sending decline emails to every signer. Let me show you how:

1. In Form Builder, click on the Add Form Element menu on the left side of the page.
2. Under the Basics tab, search for the Signature element and click on it to add it to your form.

Alternatively, you can use Jotform Workflows to create customized notification paths, though this may not override the default Sign automation. Let me show you how:

1. In Form Builder, click on the Settings tab in the orange navigation tab and select the Workflows tab.
2. Then, click on the Create Workflow button and select the Start from scratch option.

While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.