SMTP Email Configuration: Sender Email Not Working and Needs Reset

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Your sender email isn’t working

Dear ALL RELATIVE INC,

Due to a technical issue, your SMTP email address mlee@allrelativeinc.com is no longer configured. As a result, your sender email address has been temporarily switched to noreply@jotform.com.

Log in to your Jotform account to reset your SMTP configuration and update the sender address on related forms.

If you have questions, please post them tohttps://www.jotform.com/contactt or send an email to support@jotform.com.

Thanks for being a valued Jotform user.

4 Embarcadero Center, Suite 780, San Francisco CA 94111

24-7 Support

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Hi ALL RELATIVE INC,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

This email means your SMTP sender email is no longer configured, so Jotform temporarily switched the sender address to noreply@jotform.com.

Here’s how to do it:

1. Log in to your Jotform account.
2. Go to Form Builder, then click Settings.
3. Select Emails, then hover over Notification Email and click the Pencil icon.
4. Open the Recipients tab and fill in the Sender Name, Reply-to Email, and Recipient Emails sections.
5. Go to the Advanced tab, scroll to Sender Email, and select an email from the dropdown menu.
6. Click Save at the bottom of the page.

If the issue continues, you can use your own email server by setting up SMTP. The knowledge base includes a guide called How to Set Up a Custom Sender Email with SMTP.

It also says you can check whether your email is on the bounce list, and that adding noreply@jotform.com and noreply@formresponse.com to your contact list can help with delivery. If you use a custom domain, whitelisting Jotform IP addresses and domains may also help.

Give it a try and let us know how it goes.