Team can't view approvals :/

My team can't view the approvals automatically sent to them in the iOS app. They are logged into the email that the approval flow has, and when they go into the menu and click on approvals, it flashes all of the forms briefly. Then they disappear and it says it's empty. This happened after your last major update a month or two ago.

Any info will be great.

Thanks,

Birdhouse Management

Hi Birdhouse Management,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Open the Jotform Mobile Forms app and tap the form you want to track.
2. Tap Submissions to view the form’s Inbox, where approval workflow items are shown.
3. Check that the approver is logged in to an account linked to the same email address used for the approval.
4. Review the approval entry in Inbox, where you can see the approval progress status for each workflow.

Approvers can also complete tasks directly from their email. When they click an approval button in the email, it opens the approval in Jotform Inbox and completes the task. If the workflow does not require login, they can be redirected to the Approvers Action page instead.

The available information does not include a specific fix for the issue where approvals briefly appear and then the page says it is empty after an app update. I don't know this information and our support team will handle your request.

Give it a try and let us know how it goes.