password reset email not in inbox or junk mail

Trying to complete a form and "forgotten password" process from the email address above. No reset instruction email is coming to me.

I can help with that. To check what’s going on, could you please tell me the exact email address or username you’re trying to use for the “Forgot Password” process?

neilmclean@pickwickgroup.com.au

Hi Neil,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Here’s how to do it:

1. Go to the Jotform Login page and select Forgot Password.
2. Enter your username or email address, then select Send Reset Instructions.
3. Check your email for the password reset instructions and open the message.
4. Select Reset Password in the email, then create a new password.

If you are already logged in, you can also reset it from your account:

1. Open your Workspace page.
2. Click your Avatar in the top-right corner, then click your name.
3. Go to the Account tab and click Reset Password.

If you still do not receive the email, the available guidance says to check your email for the reset instructions after submitting the request. It also notes that password recovery can be done through the login page or account page.

Give it a try and let us know how it goes.

Brain dead AI. All the above steps to reset password have failed and this was what initiated this brain dead conversation.

Hi Neil,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi Neil,

Thanks for reaching out to us for help. The email neilmclean@pickwickgroup.com.au is under a guest account. Guest accounts are temporary accounts with one-time log in only. So technically, that email was not officially registered as a Jotform account. But you can still create an account using the same email.

If you're sure that you already created an account and already created some forms, you can share with us the link to your forms so we can check and locate the account associated.

Let us know if you have any other questions.