My referral form never updated

  • J
    Jalene
    Asked on April 16, 2026 at 8:13 PM

    My starter account started with six forms as shown in the picture. I sent a referral link and the link was accepted but my stuff never updated to seven forms. I have been contacting y’all multiple times and sent multiple proof to 10 people and yet my stuff has still not updated.

    Jotform Thread 37548121 Screenshot
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    Podo: Support Specialist
    Replied on April 16, 2026 at 8:13 PM

    Hi Jalene,

    One of our Support Team members will take it from here to follow up shortly.

    Reach out again if you need any other help.

  • Profile Image
    Lorenz JotForm Support
    Replied on April 16, 2026 at 8:53 PM

    Hi Jalene,

    Thanks for reaching out to us for help. Looks like you’ve also asked this on another thread. You can check out our answer there.

    Let us know if there's anything else we can help you with.

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