Billing Issue: Request to Cancel Renewal Subscription

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    David Duran
    Asked on April 16, 2026 at 3:30 PM

    I called yesterday to cancel the annual charge that posted on 4/9/2026. I have not heard back regarding the support ticket. I need someone to call me ASAP. (951) 966-8414

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    Podo: Support Specialist
    Replied on April 16, 2026 at 3:30 PM

    Hi David,

    One of our Support Team members will take it from here to follow up shortly.

    Reach out again if you need any other help.

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    Kyle JotForm Support
    Replied on April 16, 2026 at 3:35 PM

    Hi David,

    Thanks for using Jotform. We don’t have phone support, but I’m right here to help and we can sort this out together. Upon checking, I saw that your account linked to this thread is a guest account. Guest accounts are temporary. Can you share with us the email address linked to the account so we can check?

    When we hear back from you, we’ll be ready to move forward.

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