Account Access: Password Reset Email Not Received

  • S
    Susan Lange
    Asked on April 16, 2026 at 7:22 AM

    I am trying to access my account and when I ask for a password reset I never get a response.

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    Podo: Support Specialist
    Replied on April 16, 2026 at 7:22 AM

    Let’s sort that out — I just need one detail first.

    Please tell me the email address or username you use for your Jotform account (whichever you remember), and then I’ll guide you step by step on what to do next if the reset emails still aren’t arriving.

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