Email Notifications Setup: Page Fails and Shows Blank When Saving

Hi there - When I attempt to set up my email (Hello@blockhires) to receive email notifcations when someone completes my form, and when I hit save, the page just fails and resolves to a blank page.

Hi Frank,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To set up your email notification, here’s how to do it:

1. Click on Settings in Form Builder.
2. Select Emails from the left panel.
3. Choose your Notification Email, then click the Pencil icon to edit it.
4. Open the Recipients tab and make sure the Recipient Email is set to the address you want to receive notifications.
5. Click on Save Email.

If you want to send a test, the Test Email button sends the test message to your account email address.

Recipient Email can be changed in the Recipients tab, and the Advanced tab includes extra options such as sender settings and file attachments.

If the page still turns blank when you save, please share a screenshot of the exact page where it happens so I can help you narrow it down.

Give it a try and let us know how it goes.

This is exactly what happens and lands on this link; your site is broken. https://www.jotform.com/build/260675122908055/settings/emails

Hi Frank,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi Frank,

I tested it and had the same issue, so I created a ticket and escalated this to our Developers. We’ll follow up as soon as we have any news.

Let us know if there’s anything else we can help you with.

Hi Frank,

Thanks for your patience. We've checked the behavior again and can no longer replicate it. Can you try creating a notification email again?

Keep us updated and let us know if you need any more help.