Contract Inquiry: Reviewing Termination Provisions and Next Steps

Hello,

I’m reaching out regarding the attached contract. We would like to review the termination provisions and discuss the appropriate next steps. Please have someone contact us at your earliest convenience.

Thank you,

Hi Maria,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi Maria,

Thanks for reaching out to Jotform Support. Unfortunately, we don't have any information about said contract. We're Jotform support and we can assist you with anything related to Jotform products.

In order to assist you with your contract, I'd advise you to get in contact with whoever signed the contract so you can get further details on it.

Let us know if there’s anything else we can help you with. 

Hello,

We need a contact from JotForm in order to do that. What is the best email or phone to contact?

Hi Maria,

If you need to continue with the contract review, use the appropriate contact details available through your internal contract records or the party that signed the contract.

Reach out again if you need any other help.

Hello,

That is why we are reaching out. We do not have an appropriate contact to initiate termination or review the guidelines to do so. We will need a direct contact from your office to proceed, thank you.

Hi Maria,

I’d like to clarify that Jotform is an online form builder, and we don’t manage or provide termination contracts, nor do we have designated contacts for contract-related matters. For account usage, subscription, and termination guidelines, check out our Terms of Use. That document outlines the policies governing Jotform services and is the best resource for understanding next steps.

Reach out anytime if more questions come to mind.

Hello,

Do you have a customer service and/or legal department? We have an established contract on file that I can share with you. We need to speak with a person directly regarding the terms of the contract.

We do not have access to our account or the persons who established the account to follow the termination guidelines. We have a signer on your end by the name of Steve Hartet dated 10/2021.

We either need to speak with Steve or someone in your legal department, thank you.

Hi Maria,

Could you let us know the title of the contract you’d like to review for its termination provisions so we can determine how to proceed as well?

Once we hear back from you, we'll be able to help you better with this.

Hello,

The title of the contract is "JOTFORM HIPAA BUSINESS ASSOCIATE AGREEMENT." I have attached a snippet of the contract here for your reference, thank you.'

Hi Maria,

Since the BAA is connected to the HIPAA setup, can you confirm whether you'd like to disable HIPAA compliance on the account or Sign a new BAA for the HIPAA account? I also checked your email address and didn't find any accounts tied to it. If you share the link to one of your forms, I can check it out and help you with a solution.

Once we hear back from you, we can get moving on a solution.