Box saying "HIPPA Violation" when entering appt.

When entering an appointment, went to save it and it didn't save but instead I got a box that said "HIPPA VIOLATION". I have never seen this before. We recently added two new questions to our form (Language option & Need translator) but I don't think that would have triggered it. I had put in 3 other appts before that one and they all saved correctly. What would have caused this?

Hi April,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The message you saw is related to HIPAA compliance. In Jotform HIPAA accounts, forms are reviewed for compliance, and if the system detects elements that are not suitable for HIPAA compliance, it can show a warning and prevent the submission from saving.

Based on the information available, all form fields are marked as PHI by default when HIPAA compliance features are enabled, and you can change fields to OFF only if they are not considered PHI. The knowledge base also notes that fields collecting healthcare data should be marked as PHI, and that using insecure channels for PHI can result in HIPAA violations.

Here is the relevant guidance:

• Review the new questions you added and make sure they are configured correctly for HIPAA use.
• Check PHI settings on the form fields, since HIPAA-related fields are handled differently.
• Review the form for HIPAA suitability, because the system only allows widgets and integrations that help with HIPAA compliance in HIPAA accounts.

If you want, I can help you look at the HIPAA-related setup steps next.

Give it a try and let us know how it goes.

Thank you.

Hi April,

You’re welcome.

Reach out again if you need any other help.