Form Submission: User Authentication Failed Due to Invalid Authentication Values

When trying to submit a form, I get this message. "User authentication failed due to invalid authentication values" What can I do to fix it? Thank you!

Hi Leslie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Check whether the form includes a field or integration that uses authentication values, since this message is related to invalid authentication values.
2. Review the form settings and any connected service credentials to make sure the authentication details are entered correctly.
3. Clear any old form cache and try submitting the form again, since cached data can sometimes keep an outdated value in place.

If the issue continues after that, the knowledge base does not include a more specific fix for this message.

Give it a try and let us know how it goes.

I don't know how to review the form setting to make sure the authentication details are entered correctly.

Hi Leslie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Open the form in your Jotform account and check whether it uses any connected service or integration that requires authentication.
2. Review the saved connection or credential details for that integration and make sure they are still valid.
3. Reconnect the service if needed, then try submitting the form again to see whether the message clears.

The knowledge base does not include a more specific step-by-step guide for this message.

Give it a try and let us know how it goes.

I still don't know how to fix the issue

Hi Leslie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Check whether the form is connected to Authorize.net, since this error is related to payment gateway authentication values.
2. Review the Authorize.net connection in your form and make sure the API Login ID, Transaction Key, and Client Key are valid and match the current gateway setup.
3. Reconnect the payment connection if any of those values were changed, then test the form again.

This error is not related to your card or personal information. The merchant needs to review the payment gateway configuration and update the authentication values.

Give it a try and let us know how it goes.

Hi Leslie,

The error usually shows when the API Login ID or Transaction Key entered in the payment field setup is incorrect. Can you try generating a new transaction key and double-check your API Login ID? You can check our guide on How to Obtain API Login ID and Transaction Key for Authorize.Net.

You also might want to contact Authorize.net directly to ensure your account is ready for live transactions and that your API Login and Transaction Key are accurate.

Give it a try and let us know how it goes.