Why are my forms locked out?

I am experiencing that my forms are locked out.

Hi,

I have escalated this thread to the relevant team. They will review the issue and get back to you with a response.

Let us know if you have any other questions.

Hello Molly,

I checked your Jotform account and found out that you have downgraded your Gold subscription to a Silver subscription. Please note that the HIPAA compliance features are only available on the Jotform Gold subscription plan.

On March 12, 2026, our system automatically notified you by email about this case. Since you did not upgrade your subscription to the Gold subscription plan or disable the HIPAA compliance features, your forms have been automatically disabled.

If you wish to continue using the HIPAA compliance features, please upgrade your subscription to the Gold subscription plan.

If you have any questions, please let us know.

Locked forms like that usually come down to plan limits or features that don’t match your current subscription, and it’s easy to miss until everything suddenly stops working. The HIPAA restriction mentioned makes sense, but it’s still frustrating when access just gets cut off instead of clearly flagged earlier. I’ve had similar headaches with tools like Phonexa, where one setting change can quietly break the whole flow.