Account Email Change: Unable to Verify Due to Incorrect Email Access

what do I do? the email its suppose to be I already have an account for but I need the form and data from this account

It sounds like you’re trying to access an existing Jotform account (with a certain email) so you can get its forms and submission data, but you can’t get into that account right now.

Here’s what you can do:

• If you still have access to that email address:

  • Go to the Jotform login page and use Forgot Password with that email to reset your password.
  • Once logged in, you’ll see all your forms and their submissions in your account.

• If you no longer have access to that email or can’t log in at all:

  • Please follow the steps in this guide and fill out the form there so our team can help you recover the account: Recover Your Jotform Account.

To help you better, can you tell me:

• Do you still have access to the email address that should be on the account?
• Are you getting any specific error when you try to log in or reset the password?

no wrong I can get into both accounts I created an account with an email account that doesn't exist but its asking for verification code I select the option where it says email address is incorrect add new one but when I put the new one my account I put the correct email in and wait for the code but nothing comes through so I can't verify the email

Hi Justice,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Go to your Workspace page and click your Profile Picture/Avatar on the top-right side.
2. Select your name to open your Account Page.
3. Click Edit next to your current email address, then enter the new email address and save it.

If Require Verification to Change Email is enabled in your Privacy Settings, you will need to enter the authentication code sent to your current account email address first. After that, you will receive an email at your new address to verify it. Clicking Verify Now in that email will confirm the change.

If you are not receiving the verification email, the knowledge base does not include a different workaround for this step. Please check whether the change is being blocked by the verification requirement, and whether the new email address is able to receive messages.

Give it a try and let us know how it goes.

I can't do this because the current email is incorrect

Hi Justice,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Here’s how to do it:

1. Go to your Workspace page and click your Profile Picture/Avatar on the top-right side.
2. Select your name to open your Account Page.
3. Click Edit next to your current email address, then enter the new email address and save it.

If Require Verification to Change Email is enabled in your account’s Privacy Settings, you will first need to enter the authentication code sent to your current account email address. After that, you will receive an email at your new address to verify it. Clicking Verify Now in that email will confirm the change.

Since the current email is incorrect, the knowledge base does not include a different workaround for this step. Each Jotform account can only be associated with a single email address.

Let us know if you have any other questions.

that don't work because the current email address is wrong by 1 letter

Hi Justice,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If the current email address is wrong by one letter, you can change it from your Account Page by clicking Edit next to the email address, then entering the correct email and saving it.

If Require Verification to Change Email is enabled in Privacy Settings, Jotform will first send an authentication code to the current account email address, then send a verification email to the new address. Clicking Verify Now in that email will confirm the change.

The knowledge base does not include a different workaround for changing the account email when the current email is incorrect. Each Jotform account can only be associated with a single email address.

Let us know if you have any other questions.

can I speak to some to access my account

because that isn't going to work

Hi Justice,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

how will they reach out?

Hi Justice,

To correct the email address that is linked to your account, you will need to fill out our Account Recovery Form. Make sure to include all relevant information related to your account, so the team can verify the legitimacy of the request and assist you with it.

Let us know if you need any other help.