How to fix "This page is not responding" message

When I attempt to edit a form, I get a message that says " This page isn't responding". Each page that I try to open gives the same message. I do not get this message if I use my iPad or cell phone.

Hi A,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Check whether the issue happens only in one desktop browser or in all desktop browsers.
2. Clear your browser cache and cookies, then try opening the form again.
3. Try opening Jotform in a private or incognito window to see if a browser extension or saved session is causing the issue.
4. Compare the desktop browser with your iPad or cell phone, since the form opening correctly on mobile suggests the issue may be browser-related on desktop.
5. Use the Jotform Mobile Forms app if you need to edit the form from a mobile device. In the app, tap the Workspace dropdown on the top-left side of the screen, select Forms, tap the form, and click Edit.

Jotform forms are mobile responsive by default, so they should display appropriately on mobile devices without extra configuration.

Give it a try and let us know how it goes.

I have tried four different laptops with the same results.

Hi A,

Let me help you with that:

1. Try opening Jotform in a private or incognito window on one of the laptops to see whether a browser extension or saved session is causing the issue.
2. Clear the browser cache and cookies on the desktop browser, then open the form again.
3. Check whether the issue happens in more than one desktop browser on the same laptop.
4. Use the Jotform Mobile Forms app if you need to edit the form right away. Open the app, tap the form, and select Edit.

Since the form opens on your iPad and cell phone, the issue appears to be limited to desktop browsing rather than the form itself.

Give it a try and let us know how it goes.

I cleared the cache on the primary laptop.

I tried opening a form on a laptop with Chrome and got the same message.

Hi A,

Let me help you with that:

1. Open the form in a private or incognito window on Chrome to check whether a browser extension or saved session is causing the issue.
2. Try a different desktop browser on the same laptop to see whether the issue is specific to Chrome.
3. Open the browser developer console and check for any console errors while the page is loading. In Chrome, you can do this by right-clicking the page, selecting Inspect, and then opening Console.

Since the issue is happening on multiple laptops and browsers, and the form still opens on your mobile devices, the next useful step is to check for browser-side errors on desktop.

Give it a try and let us know how it goes.

The primary browser of all the laptops is Microsoft Edge.

Hi A,

Let me help you with that:

1. Try opening Jotform in a private or incognito window in Microsoft Edge to check whether a browser extension or saved session is causing the issue.
2. Open the form in a different desktop browser on one of the laptops to see whether the issue is specific to Edge.
3. Check the browser console for any loading errors in Edge while the page is opening.

The information available shows that Jotform forms can be edited from Workspace by clicking Edit Form, and that Form Builder has an auto-save feature. Since the page is not responding on desktop but works on mobile, the issue appears to be limited to the desktop browser environment.

Give it a try and let us know how it goes.

What is a private or incognito window?

Hi A,

Let me walk you through it:

1. Open Microsoft Edge.
2. Click the three-dot menu in the top-right corner.
3. Select New InPrivate window.

An InPrivate or incognito window is a private browsing window that does not keep your browsing history, cookies, or site data after you close it. It is useful for checking whether a browser extension or saved session is causing the issue.

Give it a try and let us know how it goes.

I found it and tried it. I get the same error message.

Hi A,

Let me help you with that:

1. Open the browser developer console in Edge and check for any loading errors while the page is opening.
2. Try a different desktop browser on one of the laptops to see whether the issue is specific to Edge.
3. Compare the desktop behavior with your mobile devices, since the form opens there and that helps narrow the issue to the desktop browser environment.

The information available shows that checking the console can help with troubleshooting page-loading issues in browsers. In Edge, you can open Developer Tools and go to Console to look for errors while the page loads.

Give it a try and let us know how it goes.