Product List Settings: Price updates not reflecting on main form page

Hi there,

The form titled "Clone of uniform order 2025" I am trying to update pricing on items. The price is updated in the "product list settings" but is not reflecting on the main page; it reverts to the old pricing. The only items that successfully updated are at the bottom of the form. See below. Can you help me with this?

Hi OCWDSTAFF,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From the information available, the most relevant guidance is that Product List pricing and the form’s displayed values can depend on the field’s setup and the related product settings. If the form is showing an older price on the main page, please check the following:

1. Click the Product List element in Form Builder.
2. Open the Gear icon for that field and review the product settings.
3. Check the Currency and product configuration in the payment properties to make sure they match the updated pricing.
4. Review whether the product list field has been renamed, because if a related reference is outdated, the form may continue showing an older value in another area.
5. Save the changes and refresh the form preview to confirm the updated price is reflected.

The knowledge base also notes that when a form uses a Product List field, the displayed values can be tied to the field’s configuration, so if only the items at the bottom updated, it is worth checking whether those items are using a different product setup than the ones above.

If you want, share a screenshot of the Product List settings for one item that updates correctly and one that does not, and I can help compare what is different.

Give it a try and let us know how it goes.

Hi OCWDSTAFF,

I checked your form and you have enabled Special Pricing Option for the products. With Special Pricing Option, the default pricing will be based on the minimum pricing available instead of the basic pricing you set. It's really easy to update. Let me show you how:

1. In Form Builder, select your Product List and click the Shopping Cart icon.
2. Hover your mouse over the product and select the Pencil icon.
3. Go to Options tab and click the Pencil icon on the option with Special Pricing Enabled.
4. Now, you can update the pricing.

Give it a try and reach out again if you have any other questions.