Password Reset: Not Receiving Reset Email

I am trying to reset the password and I am not getting the email to rest it

Let’s sort that out. Could you please share the email address or username you use to log in to Jotform so I can check why the password reset email isn’t arriving?

info@bahamasaquatics.com

Hi Georgette,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

1. Go to the Jotform Login page and select Forgot Password.
2. Enter your username or email, then select Send Reset Instructions.
3. Check your email for the password reset instructions and open the message.
4. Select Reset Password in the email, then create a new password.

If you are already logged in and changing your password from your account, use these steps:

1. Open your Workspace page and click your Avatar in the top-right corner.
2. Select your name, then open the Account tab.
3. Click Reset Password and follow the instructions sent to your email.

If you still do not receive the email, the available guidance says to check your spam or junk folder, confirm your email is not on the bounce list in Account Settings, and make sure Jotform is whitelisted by your email provider.

Give it a try and let us know how it goes.

I am receiving the email

Hi Georgette,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

According to the video at 00:31, once you receive the password reset email, you can open it and click Reset Password or the link in the message to continue. The video below shows that part directly.


1. Open the password reset email in your inbox.
2. Click Reset Password in the email.
3. Enter your new password on the reset page, then confirm it and save the change.

If the email is arriving but the reset still is not completing, please share what you see after you click the reset link, and I can help you from there.

Give it a try and let us know how it goes.

I am not receiving the email

Your email address was previously on the block list, but it has now been removed. The reset password email is being sent to you now. Please check your inbox, including your spam or junk folder. If you don't see it, consider whitelisting Jotform's sender email or domain to ensure future delivery. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

How long should I wait for the email?

Hi Georgette,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

The available information does not specify an exact wait time for the password reset email. It says to check your email for the password reset instructions after selecting Send Reset Instructions.

1. Go to the Login page and select Forgot Password.
2. Enter your username or email, then select Send Reset Instructions.
3. Check your inbox and spam or junk folder for the reset email.
4. Open the email and select Reset Password to continue.

If the email still does not arrive, the available guidance says to check whether your email is on the bounce list in Account Settings and make sure Jotform is whitelisted by your email provider.

Give it a try and let us know how it goes.

I have not received the email

The reset password email is being sent to info@bahamasaquatics.com. Please check your inbox as well as your spam or junk folder. If you continue to have trouble receiving emails, consider whitelisting Jotform's sender email or domain to ensure delivery. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Hi Georgette,

I have checked the email, and it shows there's no account associated with it. Do you have another email that we can check? You can also share any form URL created under the account. If that's a paid account, you can also share the following details with us so we can locate the account associated with the charge.

• The last 4 digits of the card
• The expiry date of the card
• Transaction date
• Amount charged
• Card type (whether it's Visa, MC, or Amex)

When we hear back from you, we’ll be ready to move forward.