Billing Inquiry: Clarification on Charges and Rates for Annual Non-Profit Payment

To whom it may concern. I am not sure what I did. I have three invoices now (only 1 is charging me) but I am trying to do an annual payment at the non profit rate. Can someone please help me, what is my card going to be charged, and at what rate?

Hi Erica,

It’s easy to Check Your Invoices. Let me show you how:

1. Log in to your Jotform account, and then go to the Billing tab.
2. In the table of invoices, click on an Invoice ID to open it in a new tab.
3. To download the invoice as a PDF, click on the Download icon on the right.

Your subscription can be set to either a monthly or yearly billing period, and it renews automatically each month or each year unless you cancel.

For a recurring subscription, the charge depends on the subscription settings in your account and the payment method connected to it. The billing page is where you can check the amount being charged and when the next payment is due.

Let us know if you have any other questions.

Hi Erica,

I see that you were charged $774.00 for an annual Gold plan on April 8th. Your account is now succesfully on the Gold plan.

Let us know if there’s anything else we can help you with. 

Hello,
Can you please verify that I am on an annual plan, at the non profit rate? And then can you send me an invoice of what will show up on my credit card statement?
Thank you,
Erica Kish
Family Services Coordinator
204 S Elm St
Rushford, MN 55971
(507) 703-0556 (Work Cell)
(507) 864-8214 Ext: 1144 (Work Office)
Website: Semcac.org
[cid:image001.png@01D6CE24.7F6DB8D0]
[Facebook]<https:>[Instagram]<https: />[Twitter]<https:>
Confidentiality Notice: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution, or copying is prohibited. If you are not the intended recipient(s), please contact the sender by replying to this email and destroy/delete all copies of this email.
"Children are the Future... Believe in the Beauty of their Dreams!"
________________________________
</https:></https:>...

Hi Erica,

Yes, you do have a non-profit discount enabled on your account, and the latest invoice does include it. You can easily check your invoices from your account. Let me show you how:

1. Log in to your Jotform account, and then go to the Billing tab.
2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
3. To download the invoice as a PDF, click on the Download icon on the right.

Let us know if you need any more help.