Account email update: Need to use an email from an existing account

I need to update the email address on my account from issaquah@happysmilewashington.com to our new one issaquah@washingtonorthodontics.com.

I have gotten an error code that the new email is in use, but I have completed the steps to delete that account 1 week ago. It still will not allow me to update the email.

Hi Aleesha,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems you are encountering an error when trying to update your account email because the new email address is still recognized as in use, even though you deleted the previous account associated with it.

If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

Reach out again if you have any other questions.

Hi Aleesha,

I checked your account and it looks like you've successfully updated your account email to issaquah@washingtonorthodontics.com. If you still need any help with your account, just let us know.

Reach out to us again if you have other questions.