Unable to Find Form on the Account

Hello, I created a registration form and had a quick access/app on my screen to check for new registrations each day. We'll the phone went into the lake, and I got a new phone and when I logged in I had to create a new password (couldn't remember it I guess) and when I get into my account there is no forms in there. Can you help me find out what I'm doing wrong please:)

Leanne Lengerich

Romans13_11@yahoo.com

Hi Leanne! It sounds like you may have logged into a different Jotform account than the one where your registration form was created, especially since you had to create a new password.

First, I’d suggest resetting the password for the email you used when you originally created the form (likely the one tied to your old phone). Here’s how to reset your Jotform password if you’re not logged in:

• Go to the Jotform Login page.
• Click Forgot Password.
• Enter your email or username, then click Send Reset Instructions.
• Check your email inbox for the password reset email from Jotform.
• Click Reset Password in that email.
• Enter your new password, then click Create a New Password.

After that, log in again using that email and new password and check if your forms appear.

If you’re already logged in and just want to change the password of the current account, you can also do this:

• On your Workspace page, click your Avatar in the top-right corner.
• Click your name to open your account settings.
• Under the Account tab, click Reset Password and follow the instructions sent to your email.

If you’re not sure which email the form was under, can you tell me:

• Any possible other email addresses you might have used?
• The form’s title or a link to it (if you still have it anywhere)?

I can then guide you on the next best steps to locate the right account.

My jotform is:

form.jotform.com/260453656131150

Hi Leanne,

Thank you for sharing the link to your form. Since you provided the form URL form.jotform.com/260453656131150, it indicates the form exists on Jotform's servers.

Here’s how to proceed to find your form in your account:

1. Log in to Jotform using the email address you originally used to create this form.
2. Go to My Forms page after logging in.
3. Search for the form by its title or by the form ID (260453656131150) in the search bar.
4. If you still don’t see the form, it’s possible you are logged into a different account than the one that owns this form.
5. Try any other email addresses you might have used to log in and check again.

If you are unable to locate the form after trying these steps, please let me know any other email addresses you might have used or any additional details, and I can help you further.

Give it a try and let us know how it goes.

Hi Leanne,

Thanks for using Jotform. I checked the form and can confirm that it is associated with the account using the email l*a*ne**n**ri*h1@gm**l.c**. You can log in using this email to manage the form.

Give it a try and let us know if you need any help.