How to Update Email Without Access to Current Email

  • K
    Kain Anderson
    Asked on April 13, 2026 at 10:38 PM

    The email on our current account we no longer have access to. I am trying to get a hold of a real person from the support team in order to help set a new email to our account. Is there a phone number to connect to a real live person and not just via online AI?

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    Lorelie Enterprise Support
    Replied on April 13, 2026 at 10:57 PM

    Hi Kain,

    Thanks for reaching out to Jotform Support. If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

    Reach out again if you have any other questions.

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