Account Access: All Forms Missing and Error on Viewing Submissions

Hi, I am trying to log into my account to access my forms, I am still receiving emails for when clients use my form and I am able to access them via the links that have been sent to clients, however my homepage is empty and when I select " view all your submissions" it sends me to a page with the notification "An unexpected error occurred".

Hi Hannah,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue where your homepage is empty and you receive an "An unexpected error occurred" message when selecting "view all your submissions," while still receiving email notifications and being able to access forms via links, here are some important points and troubleshooting steps:

Possible causes and solutions:

• Cache issue: Sometimes an old cache can cause display issues. Try clearing your browser cache and cookies, then log in again.
• Browser or network problems: Use a different browser or internet connection to see if the issue persists.
• Form or account issues: The error might be related to a temporary problem with your account or forms. Since you can access forms via links and receive emails, the forms are still active but might not be loading properly on your homepage.

If these steps do not resolve the issue, it might be related to a deeper technical problem that requires further investigation.

Let me know if you want me to guide you through clearing your cache or trying other troubleshooting steps.

Give it a try and let us know how it goes.