Account Storage: Upload space not updating after deleting forms and submissions

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    jenndoneshair
    Asked on April 13, 2026 at 4:04 PM

    I have deleted and purged all forms and submissions, cleared caches, but my upload space still shows ~619 MB used on a 100 MB limit; please manually recalculate my upload quota.


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    Podo: Support Specialist
    Replied on April 13, 2026 at 4:05 PM

    Hi Jennifer,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    It seems there was an issue checking your account plan to manually recalculate your upload quota. To address this, I recommend trying again shortly as this might be a temporary problem.

    If the issue persists, please let me know, and I will assist you further.

    Give it a try and let us know how it goes.

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