Jotform and images - no longer available

Why do my team members have to log in to see images now? What changed?

Please help me get this fixed ASAP!

This is happening because your account’s privacy setting for file access is now requiring a Jotform login to view uploaded files and images.

You can switch this back so anyone with the link can see the images:

• Go to your Workspace page and click your Profile Picture/Avatar in the top-right.
• Click Settings to open your Account Settings page in a new tab.
• Go to the Security tab on the left, then click Send Verification Code in the verification prompt.
• Copy the Verification Code sent to the email address on your account.
• Enter the code to verify your account (and click Verify if needed).
• Under the Privacy section, uncheck Require Log-in to View Uploaded Files.

Here’s the full guide with screenshots and details: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/

If that checkbox is grayed out, your account may be under required security rules (like HIPAA or KYC verification), in which case it can’t be disabled; instead, you can share submissions/files by inviting people to your Tables/Inbox as collaborators: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/

If you tell me whether you see that checkbox and if it’s clickable, I can help you with the exact next step.