Waiting on a human for over 30 minutes

I need help with billing with a human

Hi Jennifer,

One of our Support Team members will take it from here to follow up shortly.

My name is Debra not Jennifer

Hi Debra,

Thanks for reaching out to Jotform Support. Feel free to reply to this message with additional information, and we'll get back to you as soon as possible.

As soon as we hear back from you, we can move forward with a solution.

Dear tcsclean,

We weren’t able to process the payment for your Jotform subscription. To keep your account active, please update your payment method within 6 days. If we still can’t process your payment after 6 days, your subscription will be canceled.

SUBSCRIPTION INVOICE2026-04-03Email:tcsclean@aol.comPlan:GoldAmount Due:$140.74 USDFail Reason:This card has insufficient funds. Please use a different payment method.This covers usage between 2026-04-02 and 2026-05-02

Update payment method

 Jotform Inc. 4 Embarcadero Center, Suite 780, San Francisco, CA 94111 

Hi Debra,

I have checked your account, and everything seems fine with it. You can safely discard the message you have received.

Reach out again if you have any other questions.