Link now making clients login to view uploads

I had a client reach out this morning saying they have been receiving new customer signup through one of their jot forms and the submissions will show in their email where a customer has uploaded and document. It displays as an html link in the notification email they receive and they have always been able to click the hyperlink and see the uploaded document. However, recently, it is asking them for a Jotform login. What changed and how do I change it back? My customers need to be able to click to view uploads on documents from the notification email when a form is submitted without having, making or using a Jotform account to login to view.

This behavior is controlled by your account’s privacy setting called “Require Log-in to View Uploaded Files,” which was likely enabled, so now file links in notification emails ask for a Jotform login.

To allow your client to open uploaded files directly from emails without logging in, please:

• Go to your Workspace page and click your profile picture/avatar at the top-right.
• Click Settings to open your Account Settings page.
• Go to the Security tab on the left.
• Click Send Verification Code, then copy the code sent to your account email.
• Enter the Verification Code to confirm changes.
• Under the Privacy section, uncheck the box for “Require Log-in to View Uploaded Files.”

You can also review this in our guide “How to Disable Require Log-in to View Uploaded Files.” If that checkbox is grayed out (for example, on HIPAA or certain verified accounts), it can’t be disabled, and in that case you’d need to share submissions via Jotform Tables/Inbox instead; if you’re not sure whether that applies to your account, tell me what type of plan you’re on and I can help you check what’s possible.