Jotform Account - No Current Submissions

We are trying to access our submissions in Jotform and unable to do so. We are now trying to delete some submissions as this may be the issue, however, we are not sure. We need to download these submissions ASAP.

Hi terynlong,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It's easy to download your submissions in Jotform Inbox. Let me show you how:

1. In Inbox, click on the Three Dots icon on the left side of the page in the Inbox tab.
2. Click on the Download All button, select the file type you want, and it will automatically start to download.

You can also check out our guide explaining How to Download Submissions in Jotform Inbox.

Reach out again if you need any other help.

This was not helpful as we cannot see the current submissions to be able to download them.

Hi terynlong,

If you cannot see your current submissions in Jotform Inbox to download them, you might want to try downloading submissions using the Jotform Mobile App instead. Let me show you how:

1. On the Jotform Mobile App, tap on the form you want to download the submissions from.
2. In the menu at the bottom of the screen, tap on Submissions.
3. Tap on the submission you want to download, then tap on the Three Dots icon at the top right corner.
4. Tap on Download as PDF, then tap on the Download icon at the top right corner of the screen.

You can also download multiple submissions as a single PDF file by selecting multiple submissions in the app and using the download option.

The submissions will be sent to the email address linked to your Jotform account.

Give it a go and let us know if anything else comes up.

Hi terynlong,

Can you let us know why exactly you are unable to access the submissions? Do you get any messages? Are submissions not showing, or is there something else? Is the issue the same in both Jotform Inbox and Tables? If you could share any information about what's going on, it would help us better understand the issue, and we'll be able to help.

As soon as we hear back from you, we can move forward with a solution.