Says my form is over quota

Says my form is over quota

Hi Shonna, Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The "Form Over Quota" error usually means your account has reached a limit such as submissions, form views, upload space, or other usage quotas.

Here’s how you can address this issue:

1. Check your account usage: Go to your Account Usage page to see if you have reached any limits.
2. If you are below the limit but still see the error: Go to your Workspace page, click your account avatar on the top right, select Settings, and then click the Clear Cache button next to Form Caches. Also, try clearing your browser cache and log in again.
3. Check your monthly limit reset date: In your Workspace, click your profile picture, go to Settings, then Usage to see when your limits reset each month.
4. Consider upgrading your account: If you frequently hit limits, upgrading to a higher plan like Bronze, Silver, or Gold will increase your limits.
5. Free up upload space: If the issue is due to upload space, you can delete and purge existing submissions with uploaded files to free space.

You can also review our guide on Understanding Your Account Usage and Limits for more details.

Give it a try and let us know how it goes.

Hi Shonna,

I checked your account and confirmed that your monthly signed document limit has reached 10/10, which is why your form is showing as over quota. Signed documents cannot be deleted to free up quota, as each completed signature submission is counted toward the monthly limit.

Your quota automatically resets every 4th of the month, so you’ll be able to collect new signed documents once the cycle renews. If you need to continue collecting signatures before then, you can upgrade your plan to increase the monthly limit. Upgrading your account is easy. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.