Account Usage / Limits is incorrect

Just received an email that says that we have reached over 5000 submissions for the month. This is not possible. Can you please take a look at this and correct it please.

Hi Chong,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your account is currently on the Gold Plan, and it has reached the monthly submission limit of 5,000 submissions. This limit has just been recalculated to ensure accuracy.

If you need to receive more submissions beyond this limit, you can upgrade your account to a higher plan. Upgrading will increase your submission limits along with other benefits such as increased storage, form views, and additional features.

Here’s how to upgrade your account:

1. Go to the Jotform Features and Pricing page and choose the plan you want, then click on Upgrade.
2. Choose a payment schedule (Monthly or Yearly) and enter your billing details.
3. Select a payment method (Credit/Debit Card or PayPal) and complete the payment.

The limits and features of the new plan will be available immediately after upgrading. Also, any unused time on your current plan will be prorated towards the new plan.

If you want to learn more about the plans and benefits, you can visit the Pricing Page.

Give it a try and let us know how it goes.

I have not reached over 5000 submissions

Hi Chong,

I've double-checked your account status, and it confirms that your Gold Plan has reached the monthly submission limit of 5,000 submissions. This limit has been recalculated to ensure accuracy.

If you believe this is incorrect and you have not reached this number of submissions, please review your submission data to verify the count. Sometimes submissions from multiple forms or integrations can add up.

If you need to increase your submission limits, you can upgrade your account to a higher plan. Upgrading provides increased submission limits, storage, form views, and other benefits.

Here’s how to upgrade your account:

1. Go to the Jotform Features and Pricing page and select the plan you want, then click on Upgrade.
2. Choose a payment schedule (Monthly or Yearly) and enter your billing details.
3. Select a payment method (Credit/Debit Card or PayPal) and complete the payment.

The new limits and features will be available immediately after upgrading. Any unused time on your current plan will be prorated towards the new plan.

If you want to learn more about the plans and benefits, you can visit the Pricing Page.

Give it a try and let us know how it goes.

Hello there,

Thanks for reaching out to Jotform Enterprise Support. I understand that Monthly Submission Limit is showing as reached on your account. I've forwarded this to the back-end team so they can check the Monthly Submission Limit. We'll get back to you via this same thread once we get an update.

We greatly appreciate your patience in the meantime.

this matter has been resolved thank you.