Form Over Quota: Access Not Restored After Deleting Files

Hello, I am the user of the form and I've realized that I have exceeded my usage limit. Even after deleting some files, my form is still not functioning. Could you please help me restore access? Thank you!

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your account is currently on the Free Plan and has reached the form count limits, which is why your form is still not functioning even after deleting some files.

To restore access and increase your limits, you can upgrade your account to a paid plan. Upgrading your account will give you increased storage and usage limits, allowing you to have more forms, submissions, upload space, and other benefits.

Here’s how to upgrade your account:

1. Go to the Jotform Features and Pricing page and choose the plan you want, then click on Upgrade. If you see a Get Started button instead, click on it and log in to your Jotform account.
2. Choose a Monthly or Yearly payment schedule and enter your billing details.
3. Select your payment method (Credit/Debit Card or PayPal) and complete the payment.

Your limits will increase immediately after upgrading, and any additional features included with your new plan will be available right away.

You can find more details and pricing information on the Jotform Pricing Page.

Give it a try and let us know how it goes.

Hi wayne234346321, 

I have recalculated your upload space usage and it now shows 0 B. If the number did not change after deleting submissions, make sure that the submissions are fully purged from the Trash folder. Simply deleting them is not enough; they need to be permanently removed to free up space. You can also check your Account Activity logs to confirm if the submissions have been completely purged.

Reach out again if there’s anything else we can help you with.