Form Visibility: Unable to Locate AI-Created Form in Account

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    justinepatek
    Asked on April 12, 2026 at 7:01 PM

    I created a form through your AI and I liked but form some reason it can't see the form in my account.Is it save automatcially?

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    Podo: Support Specialist
    Replied on April 12, 2026 at 7:02 PM

    Hi Justin, Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    Jotform's Form Builder includes an auto-save feature, so there is no Save button in the builder. You don't need to save your work manually, and there is no option to save forms manually. Once you begin building your form, any changes you make are saved automatically.

    If you created a form through our AI and cannot see it in your account, please ensure you are logged into the correct Jotform account where the form was created. Also, if you created a form without signing up (as a guest), the form won't be saved once you close your browser.

    Let me know if you need help verifying your account or locating the form in your account.

    Give it a try and let us know how it goes.

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    Jeric_T
    Replied on April 12, 2026 at 7:08 PM

    HI Justin,

    I checked your form, and it looks like it was archived. The form will only be visible in the Archive folder. In this case, you need to unarchive the form. You can unarchive your forms, but we’ll need to do that on the Desktop version of Jotform instead of the Jotform Mobile App. It's easy, let me show you how:

    1. On your Workspace, in the menu on the left, scroll down and click on Archive.
    2. Select the archived form that you want to unarchive, and then click on More.
    3. In the Dropdown menu, click on Unarchive and that's it.

    
Form Visibility: Unable to Locate AI-Created Form in Account
Image-1 Give it a try and let us know how it goes.

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    justinepatek
    Replied on April 12, 2026 at 7:28 PM

    Yeah i archive that form. That's not what I am looking for.

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    Jeric_T
    Replied on April 12, 2026 at 7:33 PM

    Hi Justin,

    Can you try to look at the Trash folder? Below Archive, you'll see the Trash folder. If you see it there, you can restore the form. We have this guide on How to Restore Deleted Forms. If the form is not there, most likely it has been purged, or it was created under a different account.

    Reach out again if you need any other help.

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    justinepatek
    Replied on April 12, 2026 at 11:03 PM

    I can't find it there. I dont remeber deleting the form.Is there an option to see if I have deleted a form?90ip-

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    Jeric_T
    Replied on April 12, 2026 at 11:14 PM

    Hi Justine,

    Yes, that's possible. You can easily view your form delete and purge logs in your account settings. Let me show you how:

    1. Go to the History tab on your Account Settings page.
    2. Click on All Actions in the top-right corner of the History page, and in the Dropdown menu that opens, scroll down to the bottom and select Forms and Form Deletion or Form Purges

    
Form Visibility: Unable to Locate AI-Created Form in Account
Image-1 Let us know if you need any more help.

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    justinepatek
    Replied on April 12, 2026 at 11:21 PM

    Yeah looks like it was deleted and purge. Thank you so much!

    Oh, we are interested in upgrading and I see you have a discount for education, how it that ?
  • Profile Image
    Jeric_T
    Replied on April 12, 2026 at 11:23 PM

    Hi Justine,

    I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

    Reach out again if there’s anything else we can do for you.

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