Autoresponder Emails: Hidden Empty Fields Feature Not Working

Hello,

For my form called: Official Invitation to Rogina and Emman's Wedding, the hidden empty feilds feature for the Autoresponder 1 and Autoresponder 2 emails are not working. Could you advise on how I can fix this?

Thanks.

Hi Rogina,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You can display empty fields on your Autoresponder Email with just a couple of clicks. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Then, in the menu on the left side of the page, click on Emails.
3. Next, hover your mouse over the Autoresponder Email (Autoresponder 1 or Autoresponder 2), and then click on Edit.
4. Now, click on the Advanced tab, and then toggle off Hide Empty Fields.

Reach out again if there’s anything else we can help you with.

I already did this and it's not working. I can still see questions that didn't get an answer on my Gmail. To be clear, I WANT the hidden empty fields feature to work

Hi Rogina,

Since you've already toggled off the Hide Empty Fields option in your Autoresponder emails and it's still not working, here are some additional steps you can try to fix the issue:

1. Remove and re-add the Autoresponder emails: Sometimes, deleting the existing Autoresponder emails and creating new ones can resolve display issues.
2. Check the recipient email field: Ensure that the Autoresponder emails are set to be sent to the correct email field in your form.
3. Clear your email client cache or try a different email client: Sometimes, the email client (like Gmail) may cache old versions of emails. Try viewing the email in a different client or clear your cache.

Here is how to remove and add back an Autoresponder email:

1. In Form Builder, click on Settings in the orange navigation bar.
2. Click on Emails on the left menu.
3. Hover over the Autoresponder email, click on the Gear icon, then the Trash Can icon to delete it.
4. Click Add Email and select Autoresponder Email to create a new one.
5. Customize it as needed and save.

If these steps don't resolve the issue, please let us know and we can explore further options.

Please give me a solution where I don't have to delete the Autoresponder email and create a new one just for "hide empty fields" to work

Hi Rogina,

I checked and I can see that you have modified the email template. Unfortunately, the Hide Empty Fields option only works with the default email template provided by Jotform. When you customize the email notification template with your own HTML layout, tables, colors, etc., this option no longer applies automatically.

This means that empty fields will still appear in your custom email template even if you enable the Hide Empty Fields toggle. If you want the empty fields to be hidden, you would need to use the default template or manually adjust your custom template to conditionally hide empty fields, which requires custom coding.

Let us know if you need any other help.