Voice Recorder widget: audio recording is silent

Hello, last few days all the audio recordings are silent-

For example ID 6518057359809105027

Can you please assist?

Hi Jonathan,

Regarding the issue of silent audio recordings in your form submissions, here are some important points to consider:

To record audio in Jotform, you need to add the Voice Recorder Widget to your form. Users must tap the microphone button to start recording, then tap done to upload the audio. If the recordings are silent, it could be due to how the recording is being started or saved.

Here’s how to ensure proper audio recording setup:

1. Add the Voice Recorder Widget to your form from the Widgets tab.
2. Check the widget settings for recording limits and update the widget if needed.
3. Instruct users to tap the microphone button to start recording and tap done to upload the audio.

If the audio is still silent, it might be related to device permissions or browser issues preventing proper audio capture.

If you are using mobile forms, make sure the recording process is followed correctly as described above.

Unfortunately, there is no direct troubleshooting step in the knowledge base for silent audio recordings, so please verify the widget setup and user recording process.

Give it a try and let us know how it goes.

I use this form for few years, the change happened in 2 days

Hi Jonathan,

Since your form has been working fine for years and the change to silent audio recordings happened suddenly within the last two days, here are some additional points to consider:

1. Check for recent updates or changes to your form or the Voice Recorder Widget that might have affected audio recording functionality.
2. Verify device permissions on the devices used to record audio. Sometimes browser or device updates can reset microphone permissions, causing silent recordings.
3. Test the form on different browsers or devices to see if the issue is isolated to a particular environment.
4. Clear your form cache to ensure no corrupted cached data is causing the issue.

If none of these steps resolve the problem, it might be related to a temporary issue with the widget or platform. Unfortunately, there is no direct troubleshooting guide for sudden silent audio recordings, but these steps often help identify the cause.

Give it a try and let us know how it goes.

Can I please speak with human support?

Hi Jonathan,

One of our Support Team members will take it from here to follow up shortly.

Thank you

Hi Jonathan,

Thanks for reaching out to Jotform Support. I cloned your form to test the Voice Recorder widget, and I can't open or listen to the audio file using QuickTime Player and VLC, so I created a ticket and escalated this to our Developers. We’ll follow up as soon as we have any news.

Thank you! Highly appreciate! it is really frustrating and delay our activities.

The issue still was not fixed. Can you update on the status please?

Hi Jonathan,

Thanks for hanging in there. Our Developers are still on it, and we’ll update you as soon as we have news.

Hello, do you have any update or other solution we can work with till you fix the issue?

Thank you in advance

Hi Jonathan,

We haven't received any updates yet. But our Developers are working on it right now, and we’ll keep you in the loop as soon as there’s progress.